Terms of Service

Draft 2026-05-16 — to be reviewed by counsel before launch.

1. Parties

These terms govern the contract between you (the "User") and the operator of LU (the "Provider"). The Provider’s full legal details appear in the Impressum.

2. Service

LU consists of a web application (lu-labs.ai) and a local bridge daemon ("Bridge") that connects the browser UI to AI backends running on the User’s own hardware. The Service is provided as-is, with no uptime SLA.

3. License

For each paid subscription, the User receives a non-transferable, non-exclusive licence to use LU for one natural person. The licence covers an unlimited number of bridge installations belonging to that person. Account-sharing is not permitted.

The Self-Host tier is provided free of charge under the same per-person scope. The bridge daemon is open-source (AGPL-3.0); the cloud service and proprietary UI remain the Provider’s.

4. Subscription term

Paid plans renew automatically each calendar month at the price listed on the pricing page at the moment of purchase. The User may cancel at any time via email or from the account settings; cancellation takes effect at the end of the current billing period and the Service remains available until then. Prices may change with at least 30 days’ advance notice by email; the User may cancel before the new price applies.

Should LU ever be discontinued, the Provider will give at least six months notice, refund unused pre-paid time pro rata, and provide a full data export. The bridge daemon will keep working with local backends after that; only the cloud service ends.

5. Right of withdrawal

EU consumers may withdraw within 14 days of purchase without giving reasons and receive a full refund. Email hello@lu-labs.ai.

6. AI-generated content

The User is solely responsible for content generated through LU. The Provider is a software tool, not a publisher, and exercises no editorial control over generated output.

7. Liability

The Provider’s liability is limited to the purchase price paid by the User. The Provider is not liable for indirect, consequential, or punitive damages. Mandatory consumer protections under German law remain unaffected.

8. Termination

The Provider may suspend the User’s account for material breach of these terms (e.g. license-sharing, abuse). The User may delete their account at any time via email.

9. Governing law & venue

German law applies. Venue is the seat of the Provider as listed in the Impressum.

This is a draft. Before launch the Provider obtains an attorney review.