FAQ

Questions, answered.

Privacy, quotas, billing and the difference between local and hosted.

General
What is LU Labs?
A privacy-first desktop app for local AI. It runs local chat, a coding agent, and image & video generation entirely on your own machine — plus optional hosted plans if you would rather not manage a GPU.
Is there a content filter?
In local mode there is no external content filter sitting between you and the model. The model you load defines its own behaviour; nothing is silently blocked or logged by a cloud service.
Which models can I run?
Anything your local backend supports — LU Labs auto-detects 12 runtimes including Ollama, LM Studio, vLLM and llama.cpp, and drives ComfyUI for images and video.
Privacy
Does anything leave my machine?
In local mode, no — not prompts, files, images or telemetry. Nothing is ever sent automatically. Hosted plans obviously process on our GPUs, but only the request you explicitly send.
Do you collect analytics?
No phone-home, no analytics SDK, no crash pings on local mode. The code is open source, so you can verify this yourself.
What happens to background processes?
The ComfyUI process is auto-killed when you close the app, so nothing keeps running or listening after you quit. Your chats are stored on your own disk and survive restarts.
Pricing & billing
Is the app really free?
Yes. Self-hosting is free forever and open source. You only pay if you choose a hosted plan so we run the GPUs for you.
Monthly or yearly?
Both. Yearly billing gives you two months free versus paying monthly. You can switch or cancel at any time from your account.
Can I get a refund?
Hosted plans include a 14-day money-back guarantee. Cancel anytime and you keep access until the end of the period.
Hosted vs self-host
Why pay if local is free?
Convenience and hardware. Hosted plans need no GPU, no setup and no maintenance — the same studios, running on our machines, in your browser.
Are hosted results different?
Same open models and studios. Higher tiers unlock larger models, longer context, higher quotas and priority GPU queues.
Can I move between them?
Anytime. There is no lock-in — export your work and self-host, or start hosted and drop to local whenever you like.

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